Fly, travel or sail with dedicated travel agents

Yes. You can fill in your travel details on the Landing page and an agent will contact you via WhatsApp to confirm availability, price and conditions.

Bitácora Tour Express acts as an intermediary in the management and coordination of air and ground transportation services, organizing the contracted itinerary and guiding the passenger during the travel process.

Yes. Bitácora Tour Express ensures the proper coordination of the contracted segments, whether air, ground or combined, and informs the passenger about schedules, connections and boarding procedures.

Yes. The price is confirmed by the agent before any payment is made.

Yes. By making payment, the passenger confirms that they are aware of and accept the conditions of the contracted service.

No. Once the service has been confirmed and issued, refunds are not provided under any circumstances.

No. The agency does not make changes or reschedules once the service has been confirmed and issued. Any operational rule depends directly on the airline or transport provider.

Yes. You can request a one-way or round-trip ticket.

It depends on the fare and airline. The agent will inform you whether the ticket includes a backpack, carry-on baggage or checked baggage.

The passenger must arrive at least 2 hours before departure at the corresponding airport or terminal to avoid missing the boarding time.

Yes. The passenger must contact the travel agent 1 or 2 days before the trip for final confirmation of the service, schedules and boarding instructions.

No. Bitácora Tour Express is not responsible for missed boarding caused by the passenger's own delays.

Yes. The agency can include hotel, transfer or other additional services in the quote.

Yes. All necessary logistical assistance for guidance, coordination and support during the travel process is included in the contracted service price.

The agency provides the management, guidance and necessary support for the passenger's proper boarding and the coordination of the contracted itinerary up to the final destination.

No. The agency is not responsible for delays, cancellations or changes made by airlines or transport companies. These modifications depend exclusively on the service providers.

Any operational change depends exclusively on the airline. Bitácora Tour Express may guide the passenger according to the information provided by the service provider.

No. Children from 0 to 5 years old, up to under 6 years old, do not pay for interstate bus tickets, as long as they travel on the lap of a responsible adult during the entire trip.

No. Free travel does not include an individual seat. If the child needs a separate seat, a ticket must be purchased.

From 6 years old, the child must pay a full ticket and has the right to an individual seat.

No. One responsible adult may carry only one child on their lap during the trip.

No. A minor cannot be responsible for another minor during the trip.

In general, children under 16 must travel accompanied by a parent or legal guardian. They may also travel with relatives up to the third degree, such as grandparents, siblings or uncles/aunts, as long as the family relationship can be proven with official documents.

A written authorization signed by the parent or legal guardian may be required. In some cases, judicial authorization may be necessary, especially when there is no family relationship with the accompanying adult.

Yes. When a minor travels with a third party who is not a relative, authorization signed by the parents or legal guardian is required. The transport company may request notarization.

Yes. People over 16 can travel alone within Brazil without authorization, as long as they carry a valid identity document during the entire trip.

Yes. Conditions may vary depending on the transport company. We recommend checking the requirements before traveling.

The information is based on ANTT Resolution No. 4.282/2014 for interstate road transport and general rules applicable to the transport of minors within Brazil.

If you travel from Venezuela to Brazil with an expired ID or passport, you may need to regularize your entry at the border and request the corresponding protocol before continuing your trip.

If regularization or a protocol is required and it is not completed, the passenger may not be allowed to continue entering Brazil.

When minors travel with a birth certificate, it may be necessary to request a protocol or entry regularization at the border before continuing into Brazil.

Entry regularization is free. Even so, we recommend confirming the requirements before traveling.

Yes. Bitácora Tours Express can guide passengers about the documents and procedures needed before traveling. Requirements may vary depending on the passenger's migration situation and border authorities.

In general, some companies allow dogs and cats to travel, as long as they are healthy, clean, non-aggressive and transported correctly. Rules vary depending on the company.

Your pet must travel in a ventilated, safe and comfortable pet carrier or kennel. Pets cannot travel loose inside the bus.

Usually, an updated vaccination record is required, especially proof of rabies vaccination. Some companies may also request a veterinary certificate.

It depends on the transport company. Some companies charge an additional fee, others include it in the ticket price, and some do not allow pets.

We recommend contacting Bitácora Tours Express or the bus company before traveling to confirm rules, documents, costs and availability.

We recommend arriving in advance at the boarding point. Buses depart on time in order to follow the scheduled itinerary.

The company is not responsible for missed connections or departures caused by personal delays. For this reason, it is important to arrive before the scheduled departure time.

Yes. If the passenger does not arrive on time, the ticket may be rescheduled for a new date through our offices or service channels, with an administrative fee of 20% of the ticket value.

Yes. Rescheduling due to not arriving on time may generate an administrative fee of 20% of the ticket value.

No cash refunds are provided. The ticket value remains available as credit in favor of the passenger for one year.

The credit remains available for one year so the passenger can plan a new trip.

No. Tickets are personal and non-transferable. Rescheduling or using the credit must be done with the same original passenger information.

The passenger may carry 1 hand bag up to 10 kg and 1 checked bag in the luggage compartment up to 30 kg, at no additional cost.

Any extra kilogram may be considered excess baggage and may generate additional charges, according to the transport company's rules.

We recommend keeping your hand luggage under your supervision during stops and throughout the trip. The company is not responsible for carelessness, loss or misplacement of personal items in common areas of the bus.

We do not recommend transporting fragile items in the luggage compartment. The company cannot assume responsibility for damage or breakage of delicate items inside checked bags. For greater safety, carry them with you in your hand luggage.

Yes. You can enter origin, destination, date and passengers. An agent will confirm availability and price via WhatsApp.

Yes. Schedules, availability and conditions are confirmed by the agent before payment.

Yes, but the limit may vary depending on the vessel or operator. Please check before traveling.

Yes, as long as they have the proper documents and travel accompanied according to applicable rules.

We recommend confirming the schedule, boarding location, documentation, allowed baggage and operator rules.

Yes. The agency can assist with parcel shipping depending on route, availability and carrier conditions.

You need to provide sender, recipient, phone number, origin, destination, full delivery address and package details.

Yes. The approximate weight helps calculate the price and confirm whether the shipment is allowed.

Yes, when allowed by the carrier. Documents must be properly packed and identified.

Yes. To avoid delays, provide street, number if available, neighborhood, city, state, country, ZIP/postal code and reference.